Refund policy

Return, Exchange, Shipping, Cancellation & Refund Policy - MNOK ATHLETICS

Effective Date: 14 October 2026

At MNOK ATHLETICS, we make performance wear that fits right. We understand sizing can be tricky, so we have made our policy fair for you and sustainable for us.

1. RETURNS

Return requests can be initiated through the MNOK ATHLETICS website www.mnokathletics.in within 7 days from the date of delivery.

To be eligible for return, products must meet all of the following:

  • Unused, unwashed, undamaged and unworn (except for trial)
  • All original tags intact and attached
  • Original packaging intact
  • Proof of purchase (Order ID)

Non-Returnable Products:

  • Products under hygiene-sensitive categories including Leggings (due to intimate wear nature) are not eligible for return once tried, except for manufacturing defects.
  • Products purchased under special promotional offers including Buy 1 Get 1 (BOGO), Drop Price, Pre-order Offers, or Clearance Sale shall not be eligible for return.
  • Products with deodorant stains, perfume, or washed smell will be rejected at QC.
  • Products damaged due to incorrect washing or any kind of misuse are not eligible.

MNOK ATHLETICS seeks to keep returns fair. Accounts showing high frequency of returns (more than 40% return rate) may be flagged, and may be subject to return shipping charges of Rs. 80 per item or may be made prepaid-only for future orders at MNOK's sole discretion.

If reverse pick-up is unavailable in your pincode, you will be required to self-ship the product to our warehouse address communicated by our support team. Self-shipping charges up to Rs. 120 shall be reimbursed via coupon code upon valid proof of shipment (Courier bill). Please use India Post or Delhivery/DTDC only.

2. EXCHANGES - SIZE EXCHANGE ONLY

We offer Size Exchange Only. We do not offer exchange for colour, design, or style change.

Exchange requests can be initiated within 7 days from the date of delivery via website > My Orders > Exchange or Email Support.

Exchange Conditions:

  • Applicable for: Regular T-shirt, Oversized T-shirt, Rapid Dry-Fit T-shirt only.
  • Leggings: Size exchange is allowed only if tags are intact and product is completely unused/unwashed. Due to hygiene, leggings once worn cannot be exchanged except for manufacturing defect.
  • Exchange is allowed only for a different size of the SAME product and SAME colour. No colour/style change.
  • One-time exchange per item only.
  • Item must be unused, unwashed, undamaged, with tags intact.

Exchange Process & Fee:

  • NO Exchange shipping fee shall be payable by the customer for size exchange request.
  • Replacement item will NOT be dispatched at the time of pickup. Original item will be picked up within 2-3 business days. Upon successful QC at warehouse (within 48 hours of pickup), the new size will be shipped as per standard delivery timelines (3-5 days).
  • If the requested size is out of stock, a coupon code of equal value will be issued valid for 90 days.

3. SHIPPING FEES

  • Prepaid Orders (UPI/Card/Netbanking): FREE shipping on orders above Rs. 799. For orders below Rs. 799, shipping charge is Rs. 49.
  • Cash on Delivery (COD): Shipping Rs. 49 + COD Convenience Fee Rs. 40 = Total Rs. 89 applicable on all COD orders.
  • For Exchange and Return pickup fees not to be paid by customer
  • Delivery timelines: 3-6 business days for metro, 5-8 days for non-metro.

4. ORDER CANCELLATION

  • Orders can be cancelled through website within 2 hours of order placement, provided order is not packed.
  • Once order is packed or dispatched, cancellation is not permitted.
  • For prepaid orders cancelled within 2 hours, refund will be processed within 5-7 banking days to original payment source.
  • For COD orders cancelled within 2 hours, no fee is charged.
  • Orders cancelled after 2 hours but before dispatch may attract a Rs. 80 restocking fee deducted from refund amount.

5. REFUNDS

  • Approved refunds for eligible returns and cancellations will be processed within 7 banking days from date of QC approval at warehouse.
  • Refunds for prepaid orders will be made to original payment source (UPI/Bank/Card). For COD orders where return is approved, refund will be made via Bank Transfer / UPI within 7 days.
  • For self-shipped returns, refund will be processed only after product is received and QC passed.
  • Where return is found non-compliant (used, washed, damaged, tags removed, leggings hygiene violation), MNOK ATHLETICS reserves the right to reject refund and re-ship product to customer at customer's cost, or withhold refund as per applicable law.
  • For disputed returns, MNOK may delay, withhold, adjust or reject refund after investigation.
  • Shipping fees and COD fees are non-refundable except for defective product cases.

For Support: Email: mnokathletics@gmail.com | WhatsApp: 7060530604 | Time: 11 AM - 6 PM, Mon-Sat

Note: This policy is governed by laws of India. For defective or wrong product delivered by MNOK, 100% refund including shipping will be provided.