Shipping policy
Thank you for choosing MNOK ATHLETICS. We are dedicated to delivering your high-performance sportswear quickly and safely. Below are the terms and conditions that constitute our Shipping Policy.
📦 Order Processing Time
-
Daily Deadline: All orders placed before [e.g., 2:00 PM] are processed the same business day.
- Standard Processing: Orders placed after the deadline or during weekends are processed within [e.g., 1-2] business days.
- Holidays: We do not ship orders on national holidays.
🚚 Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable courier services to ensure timely delivery.
- Standard Shipping: Delivers within [e.g., 3-5] business days. (Cost: [e.g., Free / ₹50])
- Express Shipping: Delivers within [e.g., 1-2] business days. (Cost: [e.g., ₹100])
- Free Shipping: Valid on all orders above [e.g., ₹999].
📍 Shipment Confirmation & Order Tracking
- Tracking Email: You will receive a Shipment Confirmation email with your tracking number once your order ships.
- Live Tracking: The tracking number will become active within 24 hours. You can track your package directly on our website or the courier partner's portal.
❌ Wrong Address & Undelivered Packages
- Customer Responsibility: Please double-check your shipping address at checkout. We are not responsible if a package is undelivered due to an incorrect or incomplete address provided by the customer.
- Reshipping Fee: If a package is returned to our warehouse due to an incorrect address, a reshipping fee may apply to send it out again.
💔 Damaged or Lost Packages
- Inspection: If you receive your package in a damaged condition, please take a photo or video before opening it.
- Support: Contact our team immediately at [mnokathletics@gmail.com] with your order number and photos so we can ship a replacement to you right away.